Posts Tagged ‘company news’

Back in the Family

Wednesday, September 16th, 2009

There have been a lot of changes to the image of Steinhausen lately. We have redone the photography for every product. We have completely changed the look and feel of the Steinhausen shopping website. We have improved the availability of our customer service and technical support. We have improved the quality of our product, packaging, and shipping.

Where have all these changed come from? Especially with the current economic conditions?

In November 2008, Steinhausen came back to its original family when a distant relative of the Van-Heusen family purchased controlling interest of the Steinhausen brand and reestablished Steinhausen as it’s own entity: Steinhausen, Inc. His immediate request of the Steinhausen staff was to return Steinhausen to the family oriented business it had been 85 years ago.

We went to work on resolving outstanding customer service issues, improving product quality, and rebuilding the image of Steinhausen as affordable luxury. Servicing our customers is our highest priority, making sure everyone is treated fairly, responsibly, and quickly. We know that everyone always has a choice when it comes to building their watch collection, and we appreciate the patronage of each customer.

There are many more improvements on the way. Be sure to let us know we’re doing a good job or other things we can do to improve our products/service by leaving us a note or giving us a call (800) 208-2607.

Our New Blog!

Wednesday, September 16th, 2009

A lot has changed since Ulrich Van-Heusen created his calendar watch masterpiece in 1923. Steinhausen has transformed from a small watch shop in his hometown to a worldwide acclaimed watch company! Socially speaking, nothing like the Internet was even in the wildest dreams of anyone alive at the time.

The Internet has quickly become a useful tool for news, education, socializing and so much more. It it also tremendously useful for providing customers with easier and faster access to company, product, and order information. Today, the Steinhausen online marketplace provides customers with a single location where they can place orders, contact customer service, initiate returns/exchanges, rate products, see new products, and so much more. We are constantly adding features to the website and listening to feedback from customers on ways to improve the usability of the website.

We know that Steinhausen customers love their products. We receive phone calls and emails every week from satisfied customers looking to make another purchase or provide us with positive feedback on their investment in a Steinhausen product.

Our latest Internet improvement is this blog. To keep it as simple as possible, the Steinhausen blog is here to provide you with useful information for you to protect your watch and jewelry collection, whether you choose Steinhausen products or not. Enjoy.