Archive for the ‘Announcements’ Category

Quality Assurance Beyond Any Other Watch Winder Manufacturer

Monday, August 23rd, 2010

In November 2008, Steinhausen was purchased by a watch and men’s fashion enthusiast! It was right before the 2008 holiday season, and the primary goal was to ensure that the existing Steinhausen products were available aplenty. After the holiday season, the mission of Steinhausen was to revamp the product offering with additional accessories and even a couple of new watches for the holiday season of 2009.

The focus in 2010 has been service and product quality. The Internet makes a lot of information available quickly and easily. There’s no question that Steinhausen products are widely sold on the Internet, in SkyMall, and dozens of other print publications around the United States. You can even find Steinhausen in several small retail stores through North America. Broad availability doesn’t mean anything if a company doesn’t stand by its products.

We launched our first ever watch winder with a lifetime guarantee on the motor earlier this year. And I’m pleased to announce that we are adding to that collection of lifetime guarantee watch winders. We now have a quad watch winder with lifetime guarantee that just arrived in stock, and we have a dual watch winder on the way. The dual watch winder comes with a twist though! You’ll be able to upgrade the winder cylinders to dual watch holders, allowing you to wind four watches with just two motors. If you’re on a tight budget for a quality watch winder with a lifetime guarantee, the new dual models (coming in October) will be the best option for you!

We are committed to the quality of our products. Just a few short months ago, we started implementing a quality assurance process in our main Valencia, California warehouse. This warehouse is the starting point for all Steinhausen products distributed through out North America. To ensure that only true prime products are being shipped by Steinhausen, we implemented a manual quality check at our primary warehouse.

Every watch winder is hand inspected by our QA team. Each motor is checked for noise, movement quality and settings reliability. The wood shells are inspected for cracks, scratches or other damage. The metal hinges are inspected for any corrosion, scratches, or blemishes. The PU leather and felt lining are inspected to any cuts, stains, or blemishes. After each winder is inspected, it is repacked, sealed, and given a Steinhausen Quality Seal letting you know that your winder has been hand inspected in the United States.

This process can delay the availability of new products and products that were on back order, but it helps us ensure that you receive only the best quality product from Steinhausen. Whether you buy direct from us or purchase from one of our many partners like Amazon, Shoebuy, Hammacher Schlemmer, Heartland America, SkyMall, and scores of others, you can rest assured you are receiving premium affordable luxury.

Steinhausen Displays at the JA in New York

Wednesday, August 11th, 2010

We all love a good looking watch, and nothing can be more painful than waiting for a watch you really want to arrive in the mail. We’ve been working hard at making Steinhausen watches and winders available at fine retail stores through out the United States, Canada, and Mexico. Traveling around the country to different jewelry and watch shows, joining watch guilds and jewelry associations, and getting the word out are all part of our effort to make sure that Steinhausen is available to your favorite local jeweler or watch store.

In late June, Steinhausen participated in the JA show in New York at the stunning Javits Center in Midtown West. The responses ranged from: “I’ve seen you guys everywhere” to “Aren’t you those guys in that magazine on the airplane?” (SkyMall). We had a good time at the show, meeting new customers, chatting with old customers, and meeting our fellow watch manufacturers.

Steinhausen Booth at JA New York

Steinhausen Booth at JA New York

Winder Wednesday Preview

Monday, May 17th, 2010

We mentioned at the end of April that we had our new wooden single watch winder coming in that has a lifetime warranty on its motor. Well, the time has come! This Wednesday, we’ll be releasing the first ever watch winder with a lifetime warranty. Much like your automatic watch is an ideal family heirloom, the new Steinhausen Executive Wooden Watch Winder Collection will be sure to be passed from generation to generation.

This winder’s elegant design is ideal for any desktop or to accent a room! It will be available in both Golden Burlwood and Cherrywood Finishes. Steinhausen is also committed to reducing our impact on the environment. We have chosen to make these new wooden winders from 100% recycled wood. By doing so, we can provide you with a great quality wooden watch winder without tearing down forests to do so.

Coming Soon: Watch Winder with Lifetime Guarantee

Wednesday, April 28th, 2010

Imagine an elegant, wood watch winder you never have to worry about because it is backed by the top selling watch winder brand in the world, Steinhausen, with a warranty for the life of the winder. Automatic watches are designed to become family heirlooms. With no battery to replace, they are ideal to pass down from one generation to the next. To help maintain the longevity of your automatic watch, it is best to keep is constantly wound. This is where watch winders become a valuable asset to any automatic watch owner.

Steinhausen is proud to announce the first ever watch winder with a lifetime guarantee. We are releasing the first model with a lifetime guarantee in less than 60 days. If the motor ever fails on this watch winder, send it back to us and we’ll replace the motor for free (of course, you’ll have to pay for shipping). If you have a jeweler you really want to have service it and not deal with the shipping, just have them send us your warranty information, and we will provide them with a replacement motor with shipping being the only thing anyone has to pay for.

Winder motors can last as long as 9 or more years. However, you will never have to worry about your Steinhausen Executive Watch Winder with Lifetime Warranty. The first winder with a lifetime warranty is coming in a traditional Steinhausen style with distinguished wood craftsmanship, and 7 layers of piano lacquer to give it an ultra-high gloss finish. Each winder is painstakingly tested at the factory and then tested in our warehouse in Valencia, CA before being shipped. This ultra stringent quality control ensures that when you receive a Steinhausen watch winder, you are receiving the best quality watch winder in the world that will last and last!

No Fooling Buy one, Get one Free Swiss Quartz Thin Watches

Thursday, April 1st, 2010

We aren’t fooling around on the first of April, and there is no coupon code needed. This month’s mega deal is simple. Purchase a Gold Artiste and get the Silver & Black Artiste for free. Simply add both items to your cart, and you will see a discount automatically applied to your cart for the full value of the Silver & Black Artiste. These watches are just 8mm thick. That’s pretty thin in terms of watches. Enjoy!

Now Shipping to Australia and New Zealand

Sunday, March 28th, 2010

We are pleased to announce that our friends in Australia and New Zealand can now order products online at steinhausenonline.com and have them delivered right to their doorsteps down under. Enjoy mates!

Free Friday is the Return of Free Shipping on Parts

Friday, March 26th, 2010

We listened. It’s as simple as that. When it costs you more to ship parts than it does for the parts, we can understand why you might not be happy. We have arranges excellent rates with the United States Postal Service on these types of packages and realized, we might as well just give you the shipping for free when you purchase 2 or more parts.

No coupon code, nothing special needs to be done. Simply purchase two parts and then you will see a shipping option that costs $0.00. That’s dollars and sense for FREE. Enjoy!

New Quality Guarantee Coming Soon…

Wednesday, March 24th, 2010

We are launching a new quality inspection system that will help improve the quality of any outgoing shipment coming from Steinhausen. The goal of this new system is to increase your satisfaction by hand checking every product in our United States facilities before it is shipped to you.

Every watch, winder, and watch box will go through a manual inspection after arriving in the United States. This is in addition to the multiple inspections that already takes place in our other facilities before they arrive in America. This extra level of quality checking is worth it to ensure that you know you are receiving the best in quality when you receive a Steinhausen product. Enjoy!

The Make Time Project

Tuesday, March 23rd, 2010

On April 1, 2010, we will be launching the Make Time Project, aimed at providing a fun way to help raise money for national and regional charities. More details will be posted soon. The Make Time Project will provide you with a great opportunity to help others while expanding your Steinhausen collection.

Spring Showcase Coming Soon…

Monday, March 22nd, 2010

Want to try a Steinhausen product for free? Steinhausen is launching an unprecedented program that we know you are going to love. Here’s how it works… The Steinhausen Showcase Store will allow you to purchase just about any Steinhausen product and try it for 30 days. If you are not completely satisfied with the product, return it to us and pay only the shipping charges. You heard that right. Try just about any Steinhausen product for 30 days w/o paying for it.

What’s the “just about any product” catch? Well, we can’t let you try parts, for example, the watch bands. However, watch winders, watches, sunglasses, wallets, money clips, just about everything else is yours to evaluate for 30 days. The fine print is that we must be able to authorize your credit card for the full order amount at the time of purchase. Obviously, we can’t let you showcase a $1,500 Tourbillon if we already know that you can’t pay for it in the first place. The authorization is not a charge and will only be settled to your account after 30 days.

If you don’t like the product, contact our customer service to receive an RMA number. They will provide you with a link that will give you a UPS label for your return. Once we receive it back, we will only charge you for the shipping. No restocking fee. No special charges. You only pay for the shipping.

Here’s the real catch! We know you are going to love the product and not want to return it. This is better than going to the store to try the product on. This is you getting compliments about your stunning watch. This is you having the watch winder you weren’t sure about before and getting to test drive it for a month. This is you getting to experience the affordable luxury of Steinhausen like never before.

Email newsletter subscribers will have first access to the new Steinhausen Spring Showcase before anyone else.